About Sheeel

Dear customer, we at Sheeel.com & Tawseel eCommerce Group believe that customer service is the corner stone of our entire business. We try our best to avoid any issues that may arise during your shopping experience with us, therefore we made sure that all our policies are transparent and simple to understand and if you need any clarification please do not hesitate to contact us directly.

WHAT IS SHEEEL?

What is Sheeel?

Sheeel.com is the Largest Daily Deals Online Store in the Middle-East Region, offering a simple proposition: Amazing deals every day at unbeatable prices that are available for only 24 hours, or until the product sells out (whichever comes first). Sheeel ... Amazing deals everyday.

How is Sheeel.com different from other e-Commerce Stores?

Our goal is to save you money. We work hard on sourcing great products at amazing prices. On top of that, we have chosen the right logistic partner that will ensure convenient delivery to your doorsteps, quickly and without charging you a fortune. Also, We provide 24/7 customer service that is reachable by Phone, Social Netwroks or email.

What Are Sheeel Coupons?

Buying from Sheeel & Payments Options

How can I buy from Sheeel.com?

Once you find a Deal that you like, click on Buy Now, and continue with the check-out process.

What happens if a Deal/Product is Sold-out?

You missed a great deal!

What happens when the product disappears after midnight? I want to buy a Deal that I saw on Sheeel Last week!

You great deal! Sorry but you cannot buy old deals, you can only buy running deals that are available on the website now.

What do you mean by disappears after midnight?

Dudes, it is simple:

We find you a great product at an amazing price.
We throw it on our website at Midnight Kuwait time 00.00 am.
People like it, and start buying it.
The product is removed when one of the below happens: 24 hours has elapsed, i.e. 11:59pm Kuwait time or the product sells out.

Sweet! Now I get you :-)

Do I need to register on Sheeel before buying a deal?

No, you dont. You can start buying on Sheeel immediately as a “Guest” without registering on the website. However, we advise that you create an account so you can save your address and all your invoices in one place for future reference for faster checkouts

Which countries does Sheeel serves? I dont see my country on the list of delivery options, can I still buy from Sheeel?

At the moment, Sheeel serves customers in Kuwait. We will add more countries to the list in the near future.

What payment options are available on Sheeel? How can I pay for my order?

We offer many easy payment options depending on your country:

Kuwait: we accept Knet, Visa & MasterCard. (Kuwaiti Dinar)
Saudi Arabia: we accept Visa, MasterCard, CashU & Money Transfer. (Riyals)
UAE: we accept Visa, MasterCard & CashU. (Dirhams)
All Other International Destinations: we accept Visa & MasterCard. (Dollars)

Can I pay cash when ordering from Sheeel.com?

No, cash on delivery is not available on Sheeel.com. However, we have many other easy payment options.

Order Delivery

How does Sheeel deliver my order?

We teamed up with leading logistic providors to express deliver your purchased products right to your doorsteps at amazing prices.

When will I receive my order? When will Sheeel Deliver my order?

We start delivery the day after the deal is over. Orders are delivered within 48 to 72 hours for deliveries. Example:

Customer buys a deal on Monday
Sheeel ships the deal on Tuesday
Customer receives orders by Wednesday or Thursday

What countries do you currently deliver to?

Currently, we deliver locally to Kuwait.

Can I pick up my order from Sheeel warehouses?

Sorry, but you cannot because we already ship the orders on the next day as promised.

How can I track my order?

Tracking orders is not available in Kuwait, due to the fact that we deliver within 48 hours.

Can I ship to a different address than then one I previously shipped to? How?

Yes you can. You can easily add a new address to your account in the checkout by choosing “add new address” option

Returns, Refunds & Privacy Policy

What is Sheeel products Warranties?

In general our products will have the original distributors warranty and full instructions will be given for every deal. Sheeel.com does not offer warranties except for dead on arrival items where we are committed to our full refund policy. Warsha.com extended warranties are offered on specific Deals. Please read the warranty information on each Deal.

What is your Return & Refund policy?

Sheeel.Com offers full refund on defective products and electronics that are Dead on Arrival (DoA). Please contact our customer service department to register your claim within 3 business days of receiving your product and we will help with your claim. email us on cs@sheeel.com. You can read the full version of our Return and Refund Policy by going to this link https://www.sheeel.com/en/delivery-returns/

What is your Privacy Policy? Do you save my credit card information?

Sheeel.Com offers a clear certified privacy policy. Sheeel does not save any of your private financial information and will never use your personal data beyond what is explained in the privacy policy. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience while shopping on SHeeeL.Com You can read the full version of our Privacy Policy by clicking on the link here https://www.sheeel.com/en/privacy/

Interacting with Sheeel & Contacting us

How can I get in touch with you? I may have a question, a claim, a protest or I might Just feel like talking to someone?

Wow, we love chitchatting! But, please understand that we are really working hard on finding you incredible deals. So the best way to chat with us is through email. Please send all your enquiries by email to cs@sheeel.com. You can also get in touch with us on twitter, Facebook, and our country hotlines

Customers can call us at 1845845

Is Sheeel.com present on social networks?

Yes, on all major Social Networks, check out the relevant accounts for your country.

Kuwait:

I would lke to sell my products on Sheeel.com, how can I get in touch?

We like looking at new products all the time. Please send us an email to cs@sheeel.com with your contact information and a brief of what you want to sell and will get back to you as soon as possible (no fakes or illegal products are accepted)